* Poor Goal Setting

                Limited emphasis on outbound appointments

 * Lack of cooperation from “floor”

                Poor information gathering

 * Placing “communication emphasis in wrong area”

                Involving BDC rep with non phone tasks

 * Setting wrong financial incentives

                Compensating for shows, etc.

 * Establishing a “us against them” mentality

                Not allowing a “team process”

 * Limited interdepartmental communication

                Only involving certain personnel to review

 * Fear of turning over staff

                Keeping the old “hanger on theory”

 * Poor consulting direction and support

                Being left with only bits & pieces of a concept